National Consumer Complaints Centre (NCCC), Malaysia

National Consumer Complaints Centre (NCCC) was officiated by YB Datuk Hj. Mohd Shafie, Minister of Domestic Trade and Consumer Affairs on 13 July 2004.

NCCC was established initiative with the Education and Research Association For Consumer Malaysia (ERA Consumer Malaysia), Selangor & Federal Territory Consumers Association (SCA), and Domestic Trade & Consumer Affairs Ministry (MDTCA). It aims to be a local complaint center to help customers solve their problems and complaints. NCCC also act as a mediator to help consumers and businesses resolve disputes. Based on the complaints received, they are found that consumers hard to find an appropriate organisation that can solve their problems.

In addition, consumers also do not have information about the organisation to contact them. Therefore, the NCCC was established to fill the current existed gap. To strengthen the affairs of solving problems, NCCC work closely with the relevant authorities such as Tribunal for Consumer Claims Malaysia, MDTCA, Bar Council, and so on.

No 4, Jalan SS1/22A,
47300, Petaling Jaya,
Selangor, Malaysia.

Tel: +603 7877 9000 / +603 7874 8096
Fax: +603 7874 8097