Macau Consumer Council was set up in 1988 with the aim of protecting consumer rights and promoting any measure necessary for the protection of those rights.
CCM’s major tasks are: to investigate and deal with consumer complaints and enquiries; to conduct research and testing about products which results are published in the monthly magazine ‘O Consumidor’; and to carry out educational work. In recent years, CCM has been actively involved in helping traders establish appropriate codes of practice for their business. Through enhancing industry self-regulation and strengthening their interest for consumer protection, CCM has built effective consumer protection.
To voice its opinion regarding consumer protection policies defined by the
Administration. To co-operate with organizations of a similar nature in fostering consumer rights protection, mainly through mentoring and guidance to the public.