Est. 1994 · Kuala Lumpur, Malaysia

Championing consumer rights, worldwide.

An international body uniting consumer organisations across six continents — advancing fair trade, product safety and the right to redress.

Learn about WCA →Our affiliations

Founded in Kuala Lumpur

Partner organisations

Continents represented

Consumer rights championed

Our work in action

Latest from WCA

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Events03 Jun 2022

Sambutan Karnival Pengguna Negeri Selangor

SHAH ALAM, SUNDAY 20 March 2022 The Chairman of the Selangor State Standing Committee on Islam, Consumers and Halal Industry, YB Tuan Mohd Zawawi Ahmad Mughni officiated the Selangor State Consumer Carnival 2022 Celebration which took place at Central i-City, Shah Alam today. He said, the Selangor State Consumer Carnival […]

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Awards

MAJLIS PENYAMPAIAN ANUGERAH CONSUMERS’ CHOICE AWARD 2022

Johor, 31 March 2022 The Consumers ’Choice Award 2022 Presentation Ceremony organized by the National Consumer Action Council (MTPN) was held at the Loon Sing Convention Hall Taman Daya recently. The ceremony was officiated by Ybrs. Tuan Nor Affendy bin Abd Khalid, Senior Principal Assistant Director, Human Resources Division, Malaysian […]

31 Mar 2022

Events

Kunjungan Hormat Ke Malaysian Medical Council (MMC)

14 March 2022 Members of the Selangor MTPN Council paid a courtesy call on the Malaysian Medical Council (MMC) and were welcomed by YBrs. Dato ’Dr. Mohd Khairi Bin Yakub, Chief Executive Officer of MMC. MTPN led by YDP MTPN Selangor – Dato ‘Dr Gavin Voon. Also present, EXCO Consumer […]

14 Mar 2022

Our work in action

Latest from WCA

Our mandate

30 years of holding markets to account.

Since 1994 WCA has tested what is sold, challenged what is unsafe and pressed governments and businesses to close the gaps — across six continents and more than 100 partner organisations.

Read our mission and vision

01Educate
Publications, conferences and workshops that turn awareness into informed choice.
02Enforce
A free complaint centre, consumer-court filings and cross-border action against fraud.
03Reform
Independent product testing and policy support that make markets safer for everyone.

How we help

From complaintto redress.

Every case follows the same four steps, whether it starts with a faulty product, a misleading contract or an online scam.

File a complaint →

01File
Tell us what happened. The complaint centre is free and open to consumers in any country.
02Review
We assess the case, gather the evidence and advise you on the options available.
03Act
Independent product testing, mediation with the business, or filing in consumer courts on your behalf.
04Redress
Compensation, correction or referral to enforcement — plus a public warning where others are at risk.

How we act

Rights are only realwhen someone enforces them.

All eight practice areas

Educating Consumers

Brochures, journals, conferences and workshops that accelerate consumer awareness.

Filing Suit for Consumers

A voluntary complaint centre and cases filed in consumer courts on their behalf.

Testing & Certification

Independent product testing plus the WCTBA trusty-brand award programme.

Protests Against Adulteration

Action against hoarding, black-marketing and unsafe goods.

Promoting the WCA Network

Building national consumer federations in every country.

Support to Government

Reporting adulteration and cybercrime to help agencies act in time.

Recognition

Standards worthtrusting.

Eight award and certification programmes that reward businesses, brands and professionals meeting WCA standards for quality, safety and consumer trust.