Terms of Use.

By using this website you agree to these terms. If you do not agree, please do not use the site.

This site provides information about consumer rights, WCA’s services, award and certification programmes, and a channel for filing consumer complaints. Content on this site is provided for general information and does not constitute legal advice.

Our complaint service is free to use. WCA acts as an advocate and mediator between consumers and businesses; submitting a complaint does not guarantee a particular outcome and does not replace your right to pursue legal action.

The WCA name, logo, and award and certification marks are the property of the Worldwide Consumers’ Association and its partner organisations. Award and certification marks may only be displayed by recipients for the period and purpose granted at the time of certification.

This site links to partner and affiliate organisations for reference. WCA is not responsible for the content or practices of external websites.

This website and its content are provided “as is”, without warranty of any kind. WCA is not liable for any loss arising from your use of this site or reliance on its content.

These terms are governed by the laws of Malaysia.

We may update these terms from time to time. Continued use of the site after a change means you accept the revised terms.

Worldwide Consumers’ Association, No. 55-01 & 02, Jalan Austin Height 8/5, Taman Mount Austin, 81100 JB, Johor, Malaysia. Email: info@wca.org.my.