Legal Aid & Complaints
Filing cases in consumer courts and running a free complaint centre for guidance.
- File cases in consumer courts on their behalf
- Run a voluntary complaint centre for guidance
Services
What we do
WCA supports consumers, businesses and public bodies through eight areas of work. If you are unsure where your issue fits, start with a complaint and our team will direct it.
Protecting consumers
Direct help when something goes wrong — from a faulty purchase to an online scam.
Digital Safety & Cybercrime
Educating on safe transactions and investigating e-scams worldwide.
- Safe internet transaction education
- E-scam prevention and investigation
Anti-Adulteration Action
Standing against adulteration, hoarding and black-marketing through protest and exposure.
- Voice protest against unnecessary price rises
- Expose adulteration in food and medicine
Raising market standards
Independent evidence and policy input that make goods and services safer for everyone.
Product Testing & Certification
Testing product samples and publishing results in the World Consumers Guide.
- Collect and test product samples
- Publish results in World Consumers Guide
Government & Policy Support
Reporting unsafe products and adulteration to help enforcement act quickly.
- Report adulteration and artificial scarcity
- Support enforcement proceedings
Building awareness and reach
Education and partnerships that help consumers understand and use their rights.
Consumer Education
Building consumer awareness of rights through publications, conferences and workshops.
- Publish brochures, journals and monographs
- Run conferences, seminars and workshops
- Encourage desirable consumption standards
Academic Partnerships
Advising institutions on consumer-focused curricula and research.
- Advise on consumer-interest curricula
- Support academic partnerships and research
Global Network Growth
Building national consumer federations so every country has representation.
- Form a federation at world level
- Build national consumer federations everywhere
Not sure which service you need?
Tell us what happened. Our complaint centre reviews every case at no cost and passes it to the right team.