Who we are
A registered consumer association working on consumer protection, education and advocacy, with experience built in Malaysia, Singapore, Taiwan, Thailand, India, China, Japan, the United States and Germany.
Purpose
Mission and vision
Our mission
To create an international fair-trade environment, protect consumer rights and unite worldwide consumers.
Our vision
To be the voice of worldwide consumers on secure and sustainable goods and services.
Our objectives
- Protect members and maintain good consumer practice worldwide.
- Help national consumers understand and exercise their rights.
- Support national organisations and governments protecting consumer interests.
- Protect the safety and responsibility of internet sales.
- Monitor goods and services across education, law and medicine.
- Recognise companies providing excellent service to consumers with awards.
History
Milestones
Key moments in the growth of WCA and its programmes.
- 2014
WCA registered
Registered in Malaysia to raise consumer awareness, strengthen self-protection and handle complaints against unfair business practices.
- 2015
InterCO founded
The International Consumer Intelligence Unit was set up in May as WCA’s enforcement unit for cross-border action against illegal business practices.
- 2015
First World Consumers’ Trusty Brand Award
WCA launched its first international award recognising trusted brands and business excellence.
- 2015
First Committee Members Meeting
WCA’s first committee members meeting, and participation in Festival Pertubuhan Kebangsaan 2015 organised by the Registry of Societies Malaysia.
- 2016
Community programmes
Consumer awareness in markets, a health outreach at Kampung Orang Asli with the Ministry of Health in Johor Bahru, and charity visits and a charity run with YMLM.
- 2022
Consumers’ Choice Award
MTPN selected 39 companies through strict assessment to promote business excellence.
Consumers’ rights
The eight rights we champion
Every consumer is entitled to these rights. If you believe one of them has been breached, you can file a complaint with us free of charge.
Right to Basic Needs
Access to essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
Right to Safety
Protection against products, production processes and services that are hazardous to health or life.
Right to Information
The facts needed to make the right choice, and protection from misleading advertising and labelling.
Right to Choose
A variety of goods and services at competitive prices, with satisfactory quality assurance.
Right to Voice Out
Consumer interests considered in government policy and in the development of goods and services.
Right to Redress
Fair judgement, including compensation for misleading trade descriptions, poor quality or unsatisfactory services.
Clean & Safe Environment
To live and work in an environment that is not harmful to present and future generations.
Consumer Education
The knowledge and skills to choose well and to practise consumer rights and responsibilities.
Affiliations
International bodies we work alongside
WCA works alongside intergovernmental and consumer organisations to strengthen protection worldwide.
United Nations
Promotes international co-operation and peace and security.
Consumers International
The independent global voice for consumers, based in London.
World Health Organization
Leadership on global health matters within the UN system.
Asia-Pacific Economic Cooperation
Promotes free trade across 21 Pacific Rim economies.
World Trade Organization
Global authority on international trade, based in Geneva.
ASEAN Committee on Consumer Protection
Regional capacity-building for consumer protection across ASEAN.
Members
Member foundations
Majlis Tindakan Pengguna Negara (MTPN)
National Consumer Action Council organising major consumer award programmes.
Yayasan Masyarakat Lestari Malaysia (YMLM)
Foundation promoting sustainable community development in Malaysia.
Malaysian Green Earth Foundation
Environmental advocacy supporting green consumer practices.
Governance
Organisation chart
How WCA is governed and organised. For governance enquiries, please contact the secretariat.
Offices
Where we work
Main Office
No 11, Jalan Ekoperniagaan 2/2, Taman Ekoperniagaan, 81100 Johor Bahru, Johor, Malaysia.
Asia Pacific
Malaysia (HQ), Singapore, Thailand, India, China, Japan.
North America
United States.
Europe
Germany.