Privacy Policy.

We collect the information you provide directly to us: your name, email address, and the details of your message when you use our Contact or Complaint forms. We do not require account creation, and we do not collect payment information anywhere on this site.

We use the information you submit to respond to your enquiry, review and process your complaint, and — where relevant — route your case to the appropriate state MTPN office or partner consumer association. We keep a record of complaint casework as part of our consumer protection mandate.

This website does not use advertising or analytics cookies. A functional session cookie is set only when WCA staff log in to our internal content management system. Our Contact page embeds a Google Maps view, which may set its own cookies when that page loads; this is governed by Google’s own privacy policy, not ours.

We do not sell or rent your personal information. Complaint details may be shared with the business or organisation involved, a relevant regulator, or a partner consumer association, but only where necessary to review or resolve your case.

We retain your information for as long as needed to resolve your enquiry or complaint and for our internal case records, after which it is archived or deleted.

You can ask us to access, correct or delete the personal information we hold about you at any time by emailing info@wca.org.my.

Worldwide Consumers’ Association, No. 55-01 & 02, Jalan Austin Height 8/5, Taman Mount Austin, 81100 JB, Johor, Malaysia. Email: info@wca.org.my.