BACKGROUND OF THE TRIBUNAL

The Tribunal for Consumer Claims (TTPM) is an independent judiciary established under Section 85 of Part 85 of part XII of the Consumer Protection Act 1999 and came into force on 15 November 1999 Part XII of the Act comprising 37 sections in relation to the Consumer Claims Tribunal such as its membership, jurisdiction, proceedings, awards.

Visit the Ministry of Domestic Trade and Consumer Affairs and Visit to Section of the Malaysian Consumer Claims Tribunal, Johor.

OBJECTIVES OF TRIBUNAL

TTPM is an independent body established under the Consumer Protection Act 1999 whose main function is to hear and judge claims filed by consumers under the Consumer Protection Act 1999 and subject to the provisions of the Act.

Prior to the establishment of the Tribunal, all disputes between consumers and merchants, suppliers or manufacturers of goods or service providers had to be brought to civil courts involving complicated procedures, high costs and long time consuming. These are among a number of reasons why consumers hard to make their claims against the irresposible merchants, suppliers, manufacturers or service providers in civil courts, especially if the value of claims is low, although there is a small claims court in each state to hear claims not exceeding RM5,000.00.

Due to this situation, TTPM was established to provide an alternative channel other than a civil court for consumers to claim damages regarding the purchase of goods or services supplied from merchants or service providers in a SIMPLE AND QUICK MANNER.