Established in 1996 CONADECUS is one of the oldest consumer organisations in Chile. Its main activities are: to inform and educate consumers through its website, Radio and TV programmes; the handling of complaints from individual consumers and to give legal support; to undertake collective redress actions on behalf of consumers.
CONDUCES provides serious and responsible information through its publications and campaigns promoted to the public and the media. It also help to handle complaints and disputes, and settling disputes and complaints submitted to it between consumers and suppliers, acting as mediators and through conciliation and arbitration between the parties.
In the First National Meeting of Consumers and Users in Santiago in October 1996, CONDUCES attended mainly neighborhood and community organizations concerned with consumer protection.